This Privacy Policy outlines how Luxe Drive Rentals Ltd (referred to as "we," "us," or "our") collects, uses, and protects your personal data. We are committed to maintaining the privacy and security of your personal information in accordance with the General Data Protection Regulation (GDPR).
We may update this policy periodically, and the latest version will always be available on our website.
Introduction
Luxe Drive Rentals Ltd takes the protection of personal data very seriously. This privacy policy explains the types of information we collect, how we use it, and the measures we take to safeguard your privacy.
Last updated: December 2024
Security of Personal Data
We take comprehensive measures to ensure the security of your personal data:
- Physical, electronic, and procedural safeguards are in place to meet or exceed applicable legal requirements.
- Our staff are trained in the secure handling of personal information.
- When working with external companies to provide services, we require them to maintain the confidentiality and security of your data.
Collecting Personal Data
We may collect the following personal data:
- Personal Identification Information: Name, address, email address, date of birth, phone number, and driving license details (including number and expiration date).
- Verification Documents: Passport, proof of address, and other forms of identification.
- Payment Information: Credit or debit card details.
- Photographic Evidence: Images of your driving license or proof of address captured via mobile apps.
- Telematics Data: Our vehicles may be equipped with telematics systems that collect:
- Location Information
- Crash Notifications and related data
- Operational Data: Mileage, diagnostics, and performance reports
How We Use Your Information
We use your personal data for the following purposes:
- Service Provision: To deliver vehicle hire services and fulfill our hire agreements.
- Customer Support: To respond to inquiries and provide customer service.
- Fraud Prevention: To verify your identity and prevent fraud.
- Research and Development: For legitimate business interests, including analysing customer trends, improving services, and developing new systems.
- Marketing and Follow-Up:
- If you have requested a quotation, we may retain your details for up to three years to provide updated quotes or inform you about new services, unless you opt out.
- With your consent, we may provide information about products or services we believe may interest you.
- Legal Obligations: To comply with legal or regulatory requirements, such as safeguarding against money laundering.
We do not use your personal data to make automated decisions about you.
Sharing Your Information
We may share your data with:
- Our Group Companies: For operational and marketing purposes.
- Fraud Prevention Agencies: To detect and prevent fraudulent activity.
- Regulatory Authorities: When legally required.
- Third-Party Service Providers: Companies that assist us in providing services, under strict confidentiality agreements.
We may also disclose your data:
- In connection with the sale or purchase of business assets.
- If our company or its assets are acquired by a third party.
- To protect the rights, property, or safety of our customers or others.
International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure that the destination country offers an adequate level of protection, as determined by the European Commission.
Your Rights
You have several rights under GDPR:
- Access Your Data
- You can request access to the personal data we hold about you by submitting a Subject Access Request. We will provide this information within 30 days, free of charge.
- Rectify Inaccurate Data
- If your data is incorrect or incomplete, you can request rectification.
- Erase Your Data
- You can request deletion of your personal data under the following circumstances:
- Data is no longer needed for the original purpose.
- You withdraw consent.
- Data was unlawfully processed.
- Data Portability
- You can request a copy of your data in a structured, machine-readable format
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- Withdraw Consent
- You can withdraw consent for data processing or marketing at any time.
- Lodge a Complaint
- If you are dissatisfied with how we handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Marketing Preferences
- We may contact you with marketing communications if you have provided consent.
- You can opt-out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.
Data Retention
We retain your personal data for no longer than necessary:
- For hire agreements, data is retained for six years after the agreement expires or a claim is closed.
- Data may be retained longer if required for legal or regulatory purposes.
Cookies
Our website uses cookies to enhance user experience. For more details, view our Cookie Policy https://luxedriverentals.co.uk/cookies-policy.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Data Protection Queries
Email: dataprotection@luxedriverentals.com
ICO Registration
We are registered as a data controller with the ICO under registration number [Insert Registration Number].
Thank you for trusting Luxe Drive Rentals Ltd with your personal data.